Frequently Asked Questions

Will a signature be required for delivery?

Yes, an adult signature, 21 years or older, is required for the delivery of all Zevar Jewelers orders.

Can I pay with two or more forms of payment?

Yes, we accept multiple forms of payment for merchandise. We accept credit cards, debit cards, Paypal, Zelle or financing via Affirm. Once you have made your product selection, email us at customers@zevarjewelers.com and our Online Sales Team will provide payment links for each form of payment to complete your transaction.

Can I track my order?

Yes, the day your item is shipped, your tracking number will be sent to you by email. We ship using priority 2-day shipping and an adult signature, a person 21 years or older, will be required for the package.

Will my order be insured once it has shipped?

Yes, all Zevar Jewelers shipments are insured for their full value and are shipped in a discreet plain box, for security purposes. An adult signature, 21 years or older, will also be required to receive the package.

Is your website secure?

Yes, we have multiple layers of security to ensure your personal information and payment details are secure.

How often do you update your inventory?

We update our inventory on a weekly basis. Check back with us weekly and see what is new!

Do I need to make an appointment to visit Zevar Jewelers?

Although an appointment is not required to visit Zevar Jewelers, it is preferred so we may match you up with an available Sales Professional. Please reach out to us at +1 (702) 741-3523 or +1 (702) 741-3546 to schedule an appointment today!

Does Zevar Jewelers ship internationally?

Yes, we ship orders internationally via FedEx and DHL.

Can you ship my item to an address different from my billing address?

Yes we can ship to a different address other than your billing address for most forms of payment. We will require an email or text stating that you authorize the order to be shipped to a different address, which you will provide.

Can I place an order by phone?

We do not process orders over the phone for security purposes. If you would like to make a purchase, please visit us at our store or online.

Where is Zevar Jewelers located and what are your store hours?

Zevar Jewelers is located in the heart of Las Vegas on Las Vegas Blvd aka Las Vegas Strip in Fashion Show Mall. Our address is 3200 Las Vegas Blvd South, Suite 1615, Fashion Show Mall, Las Vegas, NV 89109. We're open 7 days a week: Monday - Saturday 11:00am-8:00pm and Sunday 12:00pm-6:00pm PST. You can also shop online with us at www.zevarjewelers.com

How can I get my jewelry insured against loss or theft?

Although we do not sell jewelry insurance through Zevar Jewelers, we recommend multiple jewelry insurance companies, contact us for more info.

Can you resize a ring I ordered on ZevarJewelers.com?

Yes, we will resize the ring, free of charge, within 30 days of purchase. We can typically re-size rings by two sizes, either up or down from the original size. Please note that eternity ring designs cannot be re-sized. Please contact us by phone at +1 (702) 741-3523 or +1 (702) 741-3546 or email at customers@zevarjewelers.com and we will provide return instructions. For rings bought in our store, please refer to your in-store receipt.

Will I be charged sales tax on my ZevarJewelers.com purchase?

All orders within the state of Nevada are subject to 8.375% sales tax. If your order is being shipped outside of the state of Nevada, you will not be charged sales tax.

What is your online return & exchange policy?

Website orders can be returned within 7 days of delivery, subject to a 20% restocking fee. To qualify for a return:

• The item must be unworn and in brand-new condition — no signs of wear, damage, sizing or alterations.
• It must come back with all tags, original packaging, and any certificates, appraisals or paperwork that came with it.
• You must request a return first and receive a return authorization (RMA) number. Items sent back without an RMA will not be accepted.
• Return shipping is paid by the buyer and must be fully insured for the purchase price. Zevar Jewelers is not responsible for packages lost or damaged on the way back to us.
• Custom pieces, special orders, engraved items and items that have been resized or altered are final sale.

To start a return, contact us at customers@zevarjewelers.com or +1 (702) 741-3523 / +1 (702) 741-3546. Once we receive and inspect your return, we’ll let you know if it’s approved; approved refunds (minus the 20% restocking fee) go back to your original payment method. Want a different piece instead? Return the item and place a new order. See our full Return & Refund Policy. This applies to website orders only; in-store purchases follow the terms on your in-store receipt.

If my order is shipped internationally, will I be required to pay fees, duties, or taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges on your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, you will be contacted by the carrier or the customs office to arrange for the payment of any charges that may be due. If the additional custom fees are not paid and the package goes missing on the way back to the sender, Zevar Jewelers will not issue a refund to the buyer.

Can I make changes to my order once it has been placed and confirmed?

Once you have received your confirmation email stating your item is in the process of being created, we cannot make any changes to the design, metal color or diamond quality.

What is the warranty on website orders?

Diamond jewelry ordered on our website comes with a 30-day warranty from the date of purchase that covers manufacturer defects only. Damage from excessive wear and tear or physical abuse is not covered. Diamonds are not covered, but labor is covered within the warranty period. Shipping is not covered under warranty. After the warranty period, we offer repair services at nominal pricing. See our full Return & Refund Policy. For in-store purchases, please refer to the warranty terms on your in-store receipt.

What is your repair policy?

Repairs are done in our store, and the terms for each repair are printed on your in-store repair receipt.

My package is lost or has been tampered with, what do I do next?

If your package is lost or has been tampered with prior to receipt, reach out to us at +1 (702) 741-3523 or +1 (702) 741-3546 or email us at customers@zevarjewelers.com. Please provide your name, order number, and phone number to reach you for details. We will then open a claim investigation with the carrier. During this time, Zevar Jewelers cannot refund or replace the item in question until the investigation has been complete. Please note that the investigation process could take up to 90 days. If your package becomes lost due to non-payment of any additional customs fees or duties, Zevar Jewelers will not be required to issue a refund.

I am being asked to verify myself, what does that mean?